US warehouse orders arrive in 3–7 business days. Express shipping takes 1–3 business days. Some specialty items ship from our international fulfillment center and take 8–15 business days — this is always noted on the product page before you purchase.

Yes! All orders over $49 qualify for free standard shipping automatically — no code needed. Just add $49+ worth of products and free shipping is applied at checkout.

We process orders quickly, so changes must be requested within 1 hour of placing your order. Email us immediately at hello@pawztoys.com with your order number. Once an order has shipped we're unable to make changes, but you can initiate a return once it arrives.

Yes, we ship to 50+ countries worldwide. International orders typically take 8–15 business days. Please note that customs fees and import duties may apply depending on your country — these are the buyer's responsibility.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.

At checkout you'll see a "Discount code" field. Enter your code (e.g. PAWZ15) and click Apply. The discount will be deducted from your order total before payment. Only one discount code can be used per order.

Absolutely. Pawz runs on Shopify, one of the world's most trusted e-commerce platforms. All payments are processed with PCI DSS compliance and 256-bit SSL encryption. Your data is always safe with us.

Yes. Every product in our store has been reviewed by our advisory board of licensed veterinarians. Our supplements and treats meet strict safety standards. If your pet has specific health conditions, we always recommend consulting your personal vet before introducing new supplements.

Our supplements are formulated for healthy adult dogs and cats. They are not recommended for pregnant or nursing animals, or animals under 12 weeks of age. Always check the product description for breed, size, and age recommendations and consult your vet if unsure.

We offer a 60-Day Love It Guarantee. If your pet doesn't take to a product, contact us within 60 days and we'll give you a full refund or exchange. No questions asked — your pet's happiness is our priority.

We're so sorry if that happened! Email us at hello@pawztoys.com with your order number and a photo of the item. We'll send a replacement or issue a full refund immediately — no need to return the item.