Returns And Refunds
Returns & Refunds
Your pet will love it — or we'll make it right. Zero hassle. Zero stress.
Our 60-Day Love It Guarantee
We stand behind every single product in our store. If your pet doesn't love it — or if there's any issue at all — contact us within 60 days of delivery and we'll refund you or replace it. No questions asked.
Defective Item
Full refund + free return shipping. No questions asked.
Wrong Item Received
Full refund + free return shipping. We fix our mistakes.
Pet Doesn't Like It
Full refund within 60 days. Your pet's happiness matters most.
Change of Mind
Refund minus return shipping. Item must be unopened.
Contact Us First
Email hello@pawztoys.com with your order number and reason for return. We respond within 24 hours.
Get Your Return Label
For defective or incorrect items we email you a prepaid return label. For change-of-mind returns, return shipping is the customer's responsibility.
Ship It Back
Pack the item securely and drop it at any carrier location. Send us the tracking number so we can monitor it.
Refund Issued ✅
Once received and inspected your refund is processed within 3–5 business days back to your original payment method.
Day 1 — You contact us
We confirm your return and send instructions within 24 hours.
Day 2–7 — Item in transit
You ship the item back. We monitor the tracking for you.
Day 8–10 — We receive & inspect
Quick quality check on arrival at our fulfillment center.
Day 10–14 — Refund issued
Full refund back to your original payment method. Your bank may take 3–5 additional days to post it.
- ✅ Items returned within 60 days of delivery
- ✅ Defective or damaged items — full refund + free return label
- ✅ Wrong item received — full refund + free return label
- ✅ Unopened items in original packaging — full refund
- ⚠️ Opened consumables (treats, supplements) — store credit or exchange only
- ⚠️ Change of mind — refund minus return shipping cost
- ❌ Items returned after 60 days — not eligible
🔄 Rather have an exchange?
We're happy to exchange for a different size, color, or product entirely. Just let us know in your return request and we'll make it happen — often faster than a standard refund.
Ready to start a return? 💛
Email us at hello@pawztoys.com with your order number and we'll take care of everything.
Contact Us →