Shipping Info
Shipping & Tracking
Track your order and find everything you need to know about delivery.
Track Your Order
Enter your order number or tracking number for real-time updates.
⏱️ Tracking info appears 24–48 hours after your order ships
Order Confirmed
Confirmation email sent immediately. Check your spam if you don't see it.
Processing (1–2 days)
We're preparing and quality checking your order before it ships.
Shipped
Tracking number emailed to you. Click the link for real-time updates.
Out for Delivery
Your package is with the local carrier and arriving today.
Delivered 🎉
Your pet's new favourite thing has arrived. Tag us @pawztoys!
US Warehouse
Most orders ship from our US warehouse in 3–7 days
Fast Processing
Orders placed before 2pm EST ship the same day
Tracking Included
Tracking number emailed within 24–48 hours of shipping
Worldwide Delivery
We ship to 50+ countries around the world
| Method | Timeframe | Cost |
|---|---|---|
| 🇺🇸 Standard US Shipping | 3–7 business days | FREE over $49 |
| 🇺🇸 Express US Shipping | 1–3 business days | $9.99 |
| 🌍 International Standard | 8–15 business days | $4.99 |
| 🌍 International Express | 5–9 business days | $14.99 |
⏱️ When does my order ship?
Orders placed before 2pm EST Monday–Friday are processed the same day. Orders placed after 2pm or on weekends are processed the next business day.
During peak seasons (Black Friday, Christmas, Valentine's Day) processing may take 1–2 additional business days. We'll always notify you by email if there's any delay.
- Tracking numbers are emailed within 24–48 hours of your order shipping
- Business days exclude weekends and US public holidays
- International orders may be subject to customs fees — these are the buyer's responsibility
- We are not responsible for delays caused by customs or carrier issues outside our control
- PO Boxes are accepted for standard shipping only
- Address changes must be requested within 1 hour of ordering
- Some specialty items ship from our international warehouse — always noted on the product page
📦 Lost or stolen package?
If your tracking shows delivered but you haven't received your package, contact us within 7 days at hello@pawztoys.com. We'll work with the carrier and make it right — your satisfaction is our guarantee.